Service Delivery and Sales Manager

5 days ago


Melbourne, Victoria, Australia Tetra Pak Full time
About the Role

We are seeking a highly skilled and experienced Service Delivery and Sales Manager to join our team at Tetra Pak.

This key role will play a pivotal part in driving service business growth, ensuring customer satisfaction, and delivering top-notch service solutions. You will be the main interface for customers, responsible for creating, implementing, and following up on sales and business strategies.

You will work closely with Customer Account Teams to develop and execute growth strategies, lead understanding of customer needs through proactive continuous customer diagnosis and analysis, and create, implement, and follow up service account plans and quality plans in alignment with customer and account team requirements.

Responsibilities

  • Lead creation, implementation, and follow-up of sales and business strategies for given areas of responsibility geographically or application
  • Understand customer needs through proactive continuous customer diagnosis and analysis
  • Create, implement, and follow-up service account plans and quality plans in alignment with customer and account teams
  • Manage opportunities, cross-selling, and up-selling, as well as fact-based value proposals, negotiation, and deal closure
  • IDentify and negotiate profitable service contracts, including ongoing management alongside the Sales Account Representative and Service Delivery Manager
  • Support resolution of technical issues by being responsible for communication with customers and sales support
  • Participate in follow-up value delivered, customer satisfaction, and profitability on service business with customers and internally

About Us

Tetra Pak is committed to making food safe and available, everywhere. We protect what's good - protecting food, people, and the planet. By doing so, we touch millions of people's lives every day.

We empower you to reach your potential with opportunities to make an impact to be proud of - for food, people, and the planet.

What We Offer

  • A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • A culture that pioneers a spirit of innovation where our industry experts drive visible results
  • An equal opportunity employment experience that values diversity and inclusion
  • Market competitive compensation and benefits with flexible working arrangements


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