HR Service Delivery Manager

7 days ago


Melbourne, Victoria, Australia RMIT University Full time

Job Description:

The HR Service Delivery Manager will lead a team of professionals in delivering exceptional customer service experiences for students and staff at RMIT University. This role is responsible for managing daily operations, escalating complex inquiries, and promoting cross-functional collaboration to improve service delivery.

Key responsibilities include providing HR advice across all customer contact channels, conducting research, and identifying root causes. The successful candidate will manage quality control and collaborate with other team leads to maintain a consistent standard of service delivery.

To succeed in this position, you will have demonstrated senior or team lead experience in professional support services, preferably in a HR Contact/Service Centre environment. You will also possess a strong customer-centric mindset, excellent communication skills, and the ability to analyse complex service metrics to improve performance.



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