Guest Services Ambassador

2 weeks ago

Sydney, New South Wales, Australia beBeeCoordinating Full time $70,904 - $96,128
Job Summary

We are seeking a highly organized and detail-oriented Guest Services Coordinator to join our team.

In this role, you will be responsible for ensuring seamless guest arrival and departure experiences through effective coordination of daily operations at the bell desk.

  • Coordinate daily operations of the bell desk to provide timely and efficient service to guests.
  • Serve as the primary liaison between Front Office, Concierge, Valet, and Housekeeping to facilitate smooth guest movement throughout the hotel.
  • Respond promptly to guest requests, including luggage assistance, transportation arrangements, and special amenities.
  • Manage the storage and retrieval of guest luggage, parcels, and lost & found items.
  • Maintain accurate records of all guest interactions and departmental activities.
  • Ensure all team members are informed about VIP arrivals, group movements, and special guest preferences.
  • Support the onboarding and ongoing training of bell desk and door staff.
  • Address guest concerns with professionalism and escalate issues when necessary.
Key Responsibilities

This role requires excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.

The ideal candidate will possess strong organizational skills, attention to detail, and the ability to multitask.

What We Offer
  • A competitive salary and comprehensive benefits package.
  • Opportunities for professional growth and development.
  • Discounts on stays at Four Seasons hotels worldwide.
  • Free dry cleaning services for employee uniforms.
  • Complimentary meals for employees.
About Us

We are a leading luxury hospitality company committed to delivering exceptional guest experiences.

We offer a dynamic work environment that fosters collaboration and creativity.

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