Guest Service Ambassador

13 hours ago

Sydney, New South Wales, Australia beBeeGuestService Full time $91,234 - $123,456
Job Overview:

Welcome to a career as a Guest Service Ambassador This role requires providing exceptional customer experiences and ensuring seamless interactions between guests and hotel staff.

  • We are looking for individuals with excellent communication skills, a warm personality, and the ability to provide tailored solutions to guest needs.
Responsibilities:
  • Act as the primary point of contact for guests, offering assistance and information while maintaining a high level of professionalism.
  • Demonstrate extensive knowledge of the hotel's facilities and local attractions to make informed recommendations.
  • Effectively manage conflicts and find suitable resolutions.
  • Provide accurate directions and maps to ensure guests reach their destinations safely.
  • Assist with on-site events such as weddings or corporate meetings by coordinating logistics and providing top-notch service.
Requirements:
  • Prior experience in a five-star hotel environment is preferred.
  • Maintain a professional appearance and possess excellent verbal and written communication skills.
  • Showcase strong interpersonal and problem-solving abilities, with a focus on delivering exceptional guest service.
  • Demonstrate responsibility, reliability, and the ability to work well under pressure in a fast-paced environment.
  • Possess basic computer skills and be familiar with the Sydney area.
Benefits:
  • Enjoy comprehensive employee benefits, including complimentary meals, discounts, and access to globally recognized learning programs.
  • Take advantage of internationally recognized employee assistance programs and paid family leave benefits.

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