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Resort Operations Manager
3 weeks ago
The Front Office Team Leader plays a vital role in supporting and supervising the day-to-day operations of the Front Office, Reservations, and Night Audit functions.
This hands-on role leads the team to ensure friendly and efficient service, contributing to a pleasant stay for guests at our Resort.
Key Responsibilities:- Oversee and support both Front Office and Reservations team members in their daily duties, offering guidance where needed.
- Effective management of all guest arrivals and departures, ensuring that room allocations and check-in/check-out processes follow set procedures and are customer-focused.
- Daily liaison with the Reservations office to ensure accuracy in room allocation and maximize yield.
- Provide ongoing support to all areas of the Resort, helping and guiding in peak times to eliminate potential issues.
- Assist Front Office Management in operating a highly proficient and productive department, including handling guest complaints professionally and effectively, and ensuring the team delivers exceptional customer service at all times.
