Senior Digital Data Analyst
3 weeks ago
At Optus, we're committed to harnessing the power of AI to drive innovation and improve customer experiences. Our AI division is at the forefront of this journey, and we're seeking a talented Senior Digital Data Analyst to join our team.
About the RoleWe're looking for a data-driven professional with a passion for storytelling and a knack for extracting insights from complex data sets. As a Senior Digital Data Analyst, you'll play a key role in mentoring junior analysts, developing data-driven solutions, and driving business outcomes.
Key Responsibilities- Mentor and develop junior data analysts to enhance their skills and knowledge
- Extract insights from digital data and present findings in a clear and actionable manner
- Derive business value from customer behavior, sales impact, and operational efficiencies
- Translate complex business questions into tangible outcomes and drive decision-making
- Prioritize and implement tracking solutions across digital assets to capture critical sales and service customer journeys
We're committed to creating a workplace that's inclusive, supportive, and empowering. As a Senior Digital Data Analyst at Optus, you'll enjoy:
- A flexible work arrangement with 3 days in the office and 2 days remote
- Inclusive paid parental leave and access to resources and support for parents
- Opportunities for professional growth and development, including online learning and MBA micro-credentials
- A vibrant campus life with amenities and facilities to support your well-being
- Easy travel to our Sydney campus with regular public transportation options
To succeed in this role, you'll need:
- Qualifications and training in a quantitative field (e.g., mathematics, computer science, finance, engineering, statistics)
- Previous experience in contact centers, digital sales, or digital service
- Proficiency in analytical techniques, SQL, and/or SAS coding skills, complemented with advanced Excel, communication, and presentation skills
- Understanding of data structures, data extraction, and experience in a digital implementation environment
We're a company that values diversity, inclusion, and belonging. We're committed to creating a workplace that's welcoming and empowering for all employees. If you're passionate about data-driven decision-making and want to be part of a dynamic team, we encourage you to apply.
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