Customer Service Operations Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeLeadership Full time $110,000 - $130,000
Job Title: Team Leader

Job Summary:

We are seeking a highly skilled and experienced Team Leader to join our customer service team. As a Team Leader, you will be responsible for managing and mentoring a high-performing team of 6, fostering a positive and results-driven culture.

Key Responsibilities:

  • Manage and mentor a high-performing customer service team.
  • Implement strategies to enhance operational efficiency, audit compliance, and service delivery.
  • Work closely with internal and external stakeholders and customers.
  • Drive quality and compliance, maximize productivity, utilize new technologies and ensure accuracy and timeliness of requests.
  • Effectively manage workloads, team performance, and strategic objectives simultaneously.

Requirements:

  • A minimum of 5 years in a customer-facing role, with at least 2+ years experience managing a high performing team to success.
  • A strong understanding of customer service operations and impact in the medical device industry.

Preferred Skills:

  • A track record of proven process improvement by identifying inefficiencies, implementing smarter workflows, and enhancing business performance.
  • The ability to confidently handle difficult conversations with internal and external stakeholders while maintaining professionalism and fostering productive relationships.
What We Offer:

As a Team Leader, you will have the opportunity to develop your leadership skills, work with a talented team, and make a real impact on our organization's success.

If you are a dynamic leader who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.

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