Customer Service Operations Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeLeadership Full time $120,000 - $260,000
Job Description:

We are seeking an experienced Customer Service Operations Manager to lead our Key Accounts team in Australia. The successful candidate will be responsible for providing exceptional service experience to our key retail accounts, leading the team in exploring and implementing innovative solutions, and ensuring our partners feel the professionalism and enthusiasm of our brand in every interaction.

Key Responsibilities:
  • Team Leadership & Development: Lead, motivate, and develop the B2B Key Account representative team in Australia, fostering a positive team atmosphere and enhancing the team's overall professional capabilities and service standards.
  • Strategy Execution & Operations Management: Effectively translate our customer service strategy into daily operational goals and action plans for the Key Accounts team, deeply understanding and optimizing Order Allocation logic and Order Auto Release principles.
  • Customer Relationship & Support: Lead the team in establishing and maintaining long-term, stable cooperative relationships with internal and external customers, ensuring timely, professional, and strong support.
  • Problem Solving & Process Improvement: Resolve complex customer inquiries, complaints, and operational issues, identifying pain points and improvement opportunities in existing service processes, and driving process optimization and efficiency improvements.
Requirements:
  • Proven Leadership: A minimum of 3 years of experience in a team leadership role within customer service, account management, or related operations, with demonstrated exceptional leadership abilities.
  • B2B Customer Service & Operations Expertise: A strong background and solid practical experience in B2B account management, order processing, dealer services, and related operations.
  • Communication & Interpersonal Skills: Excellent cross-level and cross-departmental communication, coordination, and interpersonal skills, adept at listening, asking questions, and building strong working relationships.
Benefits:

We offer a dynamic, challenging, and supportive working environment with an international, diverse, and entrepreneurial spirit. Our company is committed to employee growth and development, providing competitive salaries, professional training opportunities, and broad career advancement prospects.

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