Customer Service Advocate

3 days ago

Brisbane, Queensland, Australia beBeeAdministrative Full time

About This Role

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This is a dynamic and supportive opportunity to contribute to organisational processes, activities, and mechanisms of Vocational Education and Training services.

As the Customer Experience Officer, you will be responsible for providing customer-focused, timely, accurate, and effective administrative support services to all clients.

  • Contributing to the success of transformation and cultural change by promoting and modelling established values.
  • Assisting managers by overseeing campus activities and communicating operational needs.
  • Planning and coordinating tasks and activities based on established priorities.
  • Engaging with others to achieve results and provide excellent customer service.
  • Providing accurate and efficient services using various software packages.
  • Performing general administrative duties such as maintaining records and managing mail and correspondence.
  • Supporting staff with administrative systems, practices, and procedures.
  • Undertaking research and development related to business functions.

Key Responsibilities

  • Contribute to improving business processes and practices by fostering an environment of high-quality work supported by quality systems.
  • Ensure daily activities align with business operations.

Requirements

  • Ability to perform administrative duties within guidelines to provide quality service to customers, stakeholders, staff, and suppliers.
  • Proficiency in using computerised management information systems and current office equipment.
  • Ability to coordinate activities to achieve successful outcomes within strict deadlines.
  • Strong interpersonal and communication skills, including written communication and client liaison.
  • Initiative and adaptability to thrive in a dynamic, challenging, and changing environment.

Preferred Qualifications

  • Experience in Customer Service (Administration) or similar roles would be advantageous.
  • Certificate III / IV or Diploma in Business, Administration, or similar, or willingness to obtain such qualifications is highly regarded.

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