Cybersecurity Specialist for Managed Services Provider
2 weeks ago
**Company Overview**
Pathfinder Recruitment is an esteemed recruitment agency specializing in the placement of skilled professionals within the IT industry. We are currently seeking a highly experienced Senior Level 3 Engineer to join a Sydney-based managed services provider (MSP) as part of their projects team.
**Job Description**
The successful candidate will be responsible for delivering various projects, including migrations, relocations, networking, implementations, and upgrades across a broad client base consisting of start-up through to medium-sized corporate businesses in Sydney. The ideal candidate should possess strong technical knowledge, particularly with regards to Microsoft products and services such as Windows Server, Office 365, Azure Active Directory, Intune, Exchange Server, and virtual environment management. Strong networking skills encompassing switches, routers, firewalls, VLANs, and WIFI are also essential. As an autonomous and collaborative team player, you will work closely with key stakeholders to build trust and manage client relationships effectively.
**Required Skills and Qualifications**
- A minimum of 5 years' experience in technical support, with at least 1-2 years as a Senior Level 3 Engineer.
- Previous experience working in an MSP environment in a projects role.
- Advanced understanding of IT products and services, particularly Microsoft and cloud services.
- Experience as an escalation point for level 2 engineers.
- Strong systems support experience, including Windows Server, Exchange, Microsoft Intune, Office 365, Azure Active Directory, and virtual environment management.
- Networking experience across switches, routers, firewalls, and troubleshooting skills.
- Excellent communication and customer service skills.
**Salary**
The estimated annual salary for this position is $120,000 - $150,000 AUD, depending on experience.
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