Cybersecurity Solutions Specialist

5 days ago

Sydney, New South Wales, Australia Fortinet Full time
Job Overview

We are seeking a skilled Cybersecurity Solutions Specialist to join our team at Fortinet. This role will involve working closely with clients to understand their technical requirements and providing expert support and guidance to ensure their success.

About the Role

The ideal candidate will have a strong background in data networking protocols, network security technologies, and routing and switching. They should also possess excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical audiences.

Key Responsibilities
  • Provide expert technical support and troubleshooting for assigned clients, offering guidance on product usage, integration, and best practices.
  • Conduct in-depth troubleshooting across a range of products, replicate customer environments using lab equipment, and recommend potential solutions.
  • Take proactive ownership of customer incidents, driving timely and effective resolutions. Manage communications and set expectations with customers throughout the resolution process, ensuring clarity and satisfaction until case closure.
  • Implement and oversee various proactive measures to maintain a stable and reliable customer network, ensuring consistent performance and minimizing disruptions.
Requirements
  • 6+ years of experience in a technical support, account management, or similar client-facing role.
  • Strong understanding of data networking protocols (TCP/IP, etc.), Network Security technologies (Firewall, VPN, Authentication, UTM, etc.) , Routing and Switching with the ability to troubleshoot and resolve complex technical issues.
  • Bachelor's degree in computer science, Engineering, or a related technical field (or equivalent experience).
  • Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences.
Benefits

As a Cybersecurity Solutions Specialist at Fortinet, you can expect a competitive salary, ranging from $120,000 to $180,000 per year, depending on experience. You will also have access to a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

In addition to a rewarding career path, you will be part of a dynamic and inclusive work environment that values diversity and innovation. With opportunities for professional growth and development, you will be empowered to make a meaningful impact in the world of cybersecurity.

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