Creating Lasting Customer Connections

4 days ago

Sydney, New South Wales, Australia beBeeCustomerExperience Full time $60,000 - $90,000
Customer Experience Expert

We're seeking a skilled Customer Experience Expert to create memorable experiences for millions of Australians.

  • Support customers in making confident purchasing decisions using Zip.
  • Manage customer interactions, escalating requests to team members as needed.
  • Lead customer conversations, playing a key role in converting customers into lifelong users.
  • Identify opportunities to improve processes and products by solving customer issues and proposing enhancements.
What We Look For In A Candidate
  • 6-12+ months experience in customer-facing roles.
  • A passion for teamwork and willingness to share knowledge with others.
  • A problem-solving mindset, able to think on their feet.
  • Adaptability and comfort taking directions.
  • Familiarity with customer service workflows and procedures.

Key Responsibilities: This role involves creating positive experiences for our customers. You will work closely with the team to resolve customer inquiries efficiently and effectively.

Benefits Of Working With Us: As a valued member of our team, you will have access to ongoing training and development opportunities, enabling you to grow professionally and personally.

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