Creating Lasting Connections: A Senior Living Experience

7 days ago

Sydney, New South Wales, Australia beBeeExperience Full time $120,000 - $140,000

Senior Living Experience Manager

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Located in Sydney, Australian Unity is home to a boutique residential aged care home which is integrated with our independent living units to create a supportive seniors' village.

Our welcoming community is what makes us such a great place to live. Whether you prefer peace and quiet or are looking for social and lifestyle options, we allow you the freedom to live life on your own terms.

The precinct brings to life our Better Together social model of ageing well, which offers a continuum of care and support services in a range of accommodation options in one location.

We value our Residential Communities teams and the wonderful work they do. You will enjoy an enviable range of benefits, including:

- Competitive Remuneration Package
- Attractive Performance-based Incentive
- Enjoy additional yearly Well-Being and Community leave days
- 14 week paid parental leave, with equal benefit for both parents PLUS our Bump to Baby program - an employee support service connecting you to a team of maternal health experts, midwives, and nurses
- Employee Assistance Program - support and assistance for you and your partner at those times in life when you need it most
- Attractive employee discounts on products, Private Health Insurance and General Insurance.

In this role as our Senior Living Experience Manager, you will engage with current and prospective residents and families; advising on suitable care and service options and provide support through the resident's journey.

Responsibilities will include:

- Supporting planned and unplanned customer transitions and advising residents and families of the most suitable care/service options to meet their needs
- Providing a meaningful and seamless experience for the resident; focusing on their goals and facilitating a warm transition to care
- Maintaining and maximizing resident occupancy levels; monitoring referrals/sales inquiries and ensuring a high-level customer experience
- Developing strong relationships with co-located Retirement Community and wider teams
- Building a strong referral network of service providers, health professionals, community groups and other community partners to support referral channels

Above all, you will be an accomplished Sales and Relationships Manager, who can develop and drive our sales strategy, whilst demonstrating our Values of Bold, Warm and Honest.

You will join our Residential Communities family, with the support of our exceptional leadership team and the backing of a trusted Mutual with a rich history of delivering Real Wellbeing.

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