Product Showcase Leader

2 weeks ago

Sydney, New South Wales, Australia beBeeManagement Full time $110,000 - $130,000
About the Role

We are seeking an experienced and organised professional to lead, mentor and motivate our team at our showroom. As one of our brand ambassadors, you will be personable, positive, dynamic, proactive and easily engage with the team, stakeholders and customers, building strong relationships to deliver the best customer experience.

In this role, you will drive the team to achieve sales targets, ensure the smooth running of the showroom which is a 7-day operation, and manage our people and stock management. You will have passion, drive and ambition to grow and develop through the business.

You will be hands-on and passionate about our products whilst providing ongoing product training and knowledge to the team as well as the day-to-day people management. This is a full-time role and you will need to be available to work a day on the weekend.

Key Responsibilities
  • Maintain and support the daily operation of the showroom according to our standards, following policies and procedures including Work, Health & Safety.
  • In the absence of the Showroom Manager, conduct daily team meetings to provide updates on pricing, packages, product changes, sales targets, and promotions.
  • Present the showroom and our product to the highest standard and provide outstanding customer service.
  • Effectively manage the team to achieve business goals, whilst facilitating ongoing product and sales training, whilst building a strong, collaborative culture.
  • Liaise and help to facilitate the smooth running of stock replenishment in partnership with our supply chain team.
  • Establish and build customer relationships and manage and resolve customer complaints as required and in partnership with the Showroom Manager.
  • Ensure all marketing material is set up in line with Marketing and Brand requirements including window decals and point of sale.
  • Be across our competitor product offerings and promotions.
About You
  • Previous experience in a premium brand environment.
  • You are customer-obsessed.
  • Strong mentoring and coaching leadership style to promote, motivate and build a cohesive team culture.
  • Able to understand store operations, to effectively run an operational showroom.
  • High attention to detail and able to problem-solve, negotiate and influence to resolve issues, and think on your feet to deliver the best outcome to your team and customers.
  • Experience working with textiles, furniture design or interior design (this would be advantageous).
  • A team player who is flexible, and adaptable to assist the greater team when required.
  • Results-focused with a mindset to continuously improve operations and to keep up to date with the latest trends, driving targets and developing your team to meet set campaigns.
  • Confident communication skills, both written and verbal, with excellent professional presentation.
  • Intermediate ability in computer skills, including the Microsoft Office suite and SAP.
Our Values

PASSION, INTEGRITY, COLLABORATION, INNOVATION – these are the values that unite us, inspire us and set us apart. They are the heartbeat of our company.

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