Customer Banking Specialist

4 weeks ago


Perth, Western Australia Commonwealth Bank of Australia Full time
About the Role

We are seeking an enthusiastic customer service professional to join our team in Geraldton for a part-time opportunity. The successful candidate will be responsible for delivering exceptional customer service and providing holistic solutions to customers.

Key Responsibilities
  • Have in-depth conversations with customers about their overall banking needs, including home loans, business banking, and financial advice.
  • Support customers with enquiries, cash handling, transactional service, and maintenance on accounts.
  • Complete financial health checks to assess customers' financial needs and identify any changes.
  • Provide options for customers through education and demonstration of our in-branch technology and digital banking options.
  • Problem solve and provide effective solutions while championing our processes and procedures.
Requirements
  • Proven experience delivering exceptional customer service in financial services, retail, or hospitality.
  • Excellent communication skills and the ability to articulate financial terms in a clear way.
  • The ability to ask the right questions, find solutions, act with integrity, and place the customer at the centre of everything.
  • Ability to work in a busy, commercial, and driven retail environment while seeing the big picture for customers and providing them with holistic solutions.
  • A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.
About Us

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services, and technology.

What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives and be there for them when they need us.



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