Dining Operations Manager

20 hours ago

Melbourne, Victoria, Australia beBeeHospitality Full time $80,000 - $110,000
Job Opportunity: Food and Beverage Supervisor

The Food and Beverage Supervisor is responsible for overseeing the daily food and beverage operations, including front-of-house activities, to ensure seamless service and guest satisfaction.

  • Operational Leadership: Coach, mentor, and train colleagues while leading and coordinating daily outlet activities.
  • Colleague Development: Conduct regular check-in conversations, probationary reviews, and annual performance reviews.
  • Guest Satisfaction: Respond appropriately to guest complaints, solicit feedback, and build relationships that drive continuous improvements in guest satisfaction.
  • Compliance and Safety: Ensure adherence to health, safety, and sanitation regulations, including food handling and alcohol service standards.
  • Labor Management: Roster colleagues according to business forecasts and requirements, manage labor costs, and optimize shift efficiency.
  • Inventory Control: Oversee inventory management, including ordering supplies, monitoring stock levels, and minimizing waste.
  • Coordination with Kitchen Team: Collaborate with the kitchen team to ensure seamless coordination between front- and back-of-house operations.
  • Policies and Procedures: Implement and enforce company policies, including cash handling, upselling techniques, and customer service protocols.
  • Conference and Event Services: Ensure proper setup, execution, and breakdown of conference and event spaces, including catering and beverage services tailored to client specifications.
  • Menu Planning and Promotions: Assist in menu planning, special promotions, and event coordination as needed.
  • Guest Experience: Lead by example, be the point of contact for all guests during their dining experience, delivering Food and Beverage service of the highest standard.
Requirements and Qualifications
  • Team Player: A positive, can-do attitude and strong drive for results.
  • Communication Skills: Engaging interpersonal and excellent communication skills.
  • Organizational Skills: Strong organizational and multitasking abilities, with attention to detail in event planning and execution.
  • Adaptability: Ability to adapt and embrace unexpected operational situation changes.
  • Customer Service: Exceptional customer service skills and a proactive approach to problem-solving.
  • Leadership: Demonstrate strong leadership capabilities being firm and fair with people management.
  • Availability: Available to work a rotational roster that includes early mornings, afternoons, late evenings, weekends, and public holidays.
  • Industry Experience: Experience in a high-volume restaurant, hotel dining, or event catering environment.
  • Beverage Knowledge: Knowledge of wine, spirits, and beverage pairing for both dining and event menus.
Preferred Qualifications
  • Supervisory Experience: Minimum of 2 years of experience in a supervisory role within the food and beverage or hospitality industry, with experience in conference and event operations preferred.
  • Operations Knowledge: Strong knowledge of food and beverage operations, including service standards, menu planning, inventory management, and event catering.
  • Leadership Skills: Excellent leadership and interpersonal skills, with the ability to motivate and manage a diverse team across dining and event settings.
  • Tech Skills: Proficient in point-of-sale (POS) systems and basic computer applications (e.g., Microsoft Office).

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