Experienced Guest Experience Host Wanted

4 days ago

Melbourne, Victoria, Australia beBeeHospitality Full time $59,999 - $79,999

**Job Summary:**

We are seeking a dedicated and experienced Guest Experience Host to join our team.

Key Responsibilities:

  • Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
  • Secure payment; activate/reissue room keys.
  • Ensure rates match market codes, document exceptions.
  • Verify/adjust billing for guests.
  • Communicate to appropriate staff when guests are waiting for an available room.
  • Advise guest of messages.
  • Clear departures in computer system.
  • Coordinate with Housekeeping to track room status and guest concerns.
  • File guest paperwork or documentation.
  • Operate telephone switchboard station.
  • Run and check daily reports, contingency lists, and credit card authorization reports.
  • Supply guests with directions and information.
  • Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction.
  • Arrange transportation for guests/visitors.
  • Count and secure bank at beginning and end of shift.
  • Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
  • Notify Loss Prevention/Security of any reports of theft.

Required Skills and Qualifications:

  • Friendly and approachable demeanor.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Basic math skills.
  • Ability to lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.

Working at Marriott Hotels:

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of 'Wonderful Hospitality. Always.' by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.

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