Exceptional Guest Experience Ambassador

2 days ago


Port Macquarie, New South Wales, Australia Travel + Leisure Co. Full time
About Us

We put the world on vacation, one extraordinary experience at a time.

Salary and Benefits

Competitive hourly rate, plus performance-based incentives and perks such as discounted hotel stays worldwide, subsidised private health insurance, and professional development funding.

About the Role

This is an exciting opportunity to join our team as a Guest Experience Host. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring seamless experiences for our guests.

Your key responsibilities will include:

  • Greeting and registering owners and guests
  • Providing information on local area attractions and amenities
  • Completing all department-related paperwork and utilizing communication equipment effectively
Requirements

To succeed in this role, you will need to possess:

  • A genuine passion for customer service and delivering exceptional experiences
  • Excellent communication skills with strong interpersonal abilities
  • An enthusiastic and self-motivated approach to work
  • Impeccable presentation and professional grooming standards
  • High levels of computer literacy and proficiency in Opera PMS systems
  • The ability to think critically and solve problems in a fast-paced environment
  • Flexibility to work varying shifts, including evenings, weekends, and public holidays
Our Culture

Hospitality is at the heart of everything we do at Travel + Leisure Co. Our inclusive environment is built on excellence, teamwork, and a passion for delivering unforgettable experiences. We're always looking ahead to what's next and how we can strengthen our business, communities, and customer relationships. Join us and discover a career where memories start with you.



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