Service Delivery Manager

3 weeks ago

Brisbane, Queensland, Australia Brennan IT Full time
You will play a pivotal role in ensuring the smooth delivery of projects and effectively managing third-party relationships. As the Service Delivery Manager, you will provide technical guidance to internal teams and vendors, ensuring alignment with company processes and industry best practices. Your strategic input will be instrumental in driving continuous improvement initiatives and maintaining high service standards across all deliverables. Key responsibilities include scope and change management, driving future technology roadmaps, and developing ITIL Aligned Service Processes. To be successful, you will need to have a minimum of 3 years' experience in Service Management and ITIL Service Management accreditation. You will also need to be able to lead and collaborate with a multi-disciplined team, negotiate and manage relationships, and demonstrate strong organisational and time management skills. If you have a proven track record of delivering high-quality results, managing multiple stakeholders, and driving continuous improvement, then this role may be suitable for you.

Key Responsibilities:
  • Scope and Change Management
  • Driving future technology roadmaps for the company
  • Assist in development of ITIL Aligned Service Processes
  • Relationships with finance and key commercial functions
  • Requirements gathering, writing business cases focusing on ROI, basic project management
  • Develop deep understanding of the company's goals including orchestration of strategic business planning, roadmaps and workshops
Required Skills:
  • Minimum of 3 years' work experience in Service Management
  • ITIL Service Management accreditation
  • Strong working knowledge of ITSM service delivery concepts
  • Demonstrated ability to lead and collaborate with a multi-disciplined team
  • Demonstrated skills in negotiation, organisation, and time management
  • Ability to influence external & internal stakeholders as part of a continuous improvement life cycle

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