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Merchandise Operations Manager

2 months ago

City Of Monash, Australia ClearCompany Full time
About the Role

We are seeking a highly skilled and experienced Merchandise Operations Manager to join our team. As a key member of our organization, you will be responsible for driving continuous improvement across digital processes and systems.

Key Responsibilities
  • Identify and prioritize business requirements to deliver continuous improvement across digital processes and systems.
  • Review business use-cases to identify opportunities to increase benefit potential.
  • Ensure business alignment of process improvements and intended outcomes and impacts.
  • Determine the value of new digital processes efficiencies.
  • Develop and execute change management and communications plans.
  • Develop a team training framework for new processes.
  • Work with Optimization Analysts to develop measurable reporting.
  • Drive continuous improvement of processes, improve commercial and/or user experience across digital systems.
  • Collaborate with IT teams and external tech vendors to prioritize workload.
  • Effectively build relationships with key stakeholders to ensure alignment and results-based outcomes.
Requirements
  • Apparel Buyer, Business Management, Product Management, or experience in a related field.
  • Bachelor's degree (Merchandise, Business).
  • Strong working knowledge and experience of merchandise product development to sourcing processes and digital systems.
  • Digital transformation and/or technology delivery experience will be considered highly.
  • Experience using product development software such as PLM, DSS, or similar.
  • Experience using project management software such as Jira, Microsoft Excel, Word, PowerPoint, and Teams.
  • A strong stakeholder collaboration and communications capability that can influence key stakeholders.
  • Ability to drive change management across large-scale enterprise teams.
  • Highly organized with an ability to multitask and manage high-volume workload.
  • Demonstrated ability to work to deadlines with a sense of urgency.
  • Flexible and resilient in a fast-paced retail environment.
What We Offer
  • Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy.
  • A team member discount card that gives you a discount at Kmart, Target, Bunnings, and Officeworks.
  • A free One Pass membership offering free delivery across Kmart, Target, and Catch on eligible products.
  • Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health – with over 60 suppliers.
  • We want you to feel rewarded for your commitment and hard work, that's why everyone gets the opportunity to participate in a bonus program.
  • Free onsite parking when you're required to come into the office.
  • We offer inclusive parental leave, a family room, and ongoing support offered through our partnership with Circle In for team members of all backgrounds and family circumstances.
  • A dynamic learning and support program.
  • Opportunity to fast-track your career through our Mentor Program as a Mentee or Mentor.
  • In-house café that serves breakfast, lunch, and includes a collaborative space to work in.
  • A reflection room that can be used for prayer, meditation, or time for you.
  • A Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizes.
  • Regular product sample sales with loads of discounted items to purchase.
  • Wesfarmers is Kmart's parent company and each year eligible employees can elect to purchase shares through a salary sacrifice arrangement.
  • Great career opportunities across the broader Wesfarmers Group.