Enhance Operational Efficiency as a Performance Reporting Expert

2 weeks ago

Melbourne, Victoria, Australia beBeeDataDriven Full time $92,000 - $124,000
Job Description:

We are seeking a highly skilled and experienced Performance Reporting Analyst to provide detailed technical, professional, policy, and operational support.

This includes summarising and presenting complex data outputs using data story-telling techniques and incorporating meaningful data visualisations and actionable insights.

  • Summarise and present complex data outputs
  • Provide analytics and insights into operational performance and customer contact behaviour
  • Report and analyse to provide actionable intelligence into the causes of unexpected call demand and/or unplanned contact centre performance
  • Assess the impact of demand on the agency environment to inform NCC forecasting and improve call centre performance
  • Manipulate, present, and analyse data to report on key enquiry type drivers across multiple NCC channels
Required Skills and Qualifications:

Experience in reporting in a contact centre environment is essential.

  • Advanced knowledge in Microsoft Excel (Power Query, Power Pivot) and MS Office suite
  • Excellent verbal, written, and interpersonal communication skills
  • Able to work well under pressure
Benefits:

This is an excellent opportunity to contribute to the success of our organisation and enhance your skills as a Performance Reporting Analyst.

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