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Technical Support Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeProblemSolving Full time $70,000 - $80,000

Job Description:

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We are seeking highly skilled engineers to join our elite team of problem solvers. As a Support Engineer, you will play a critical role in maintaining Amazon's world-wide network of robotic solutions.

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Key Responsibilities:

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  • Perform complex diagnostics and resolution of critical robotic system issues through advanced data analysis and technical troubleshooting.">
  • Deliver timely and accurate solutions to customer requests and issues through effective ticket handling.">
  • Lead high-severity incident response, orchestrating cross-functional collaboration across technical teams and business lines to drive rapid resolution of critical robotic system issues.">
  • Drive continuous improvement through the development of technical documentation, knowledge base articles, and SOPs; create and optimize automated workflows to enhance team efficiency and robotic system performance.">
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Required Skills and Qualifications:

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  • 2+ years of experience in a technical role, preferably in support engineering or system administration.">
  • Excellent written and verbal communication skills, able to convey complex technical details clearly and concisely to relevant customers and stakeholders.">
  • Strong problem-solving skills, particularly in the areas of technical debugging and diagnostics.">
  • General understanding of networking concepts like TCP/IP, DNS, routing, security.">
  • General knowledge or experience of UNIX/Linux, familiarity with cloud platforms (e.g. AWS, Azure, GCP).">
  • Bachelor's degree in information technology or computer science, or a combination of relevant education and experience.">
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Preferred Qualifications:

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  • 4+ years of experience in a technical support or support engineering role.">
  • Experience working with AWS (e.g. EC2, EBS, S3, Route53), experience working with SQL.">
  • Experience working with observability platforms (e.g. Grafana, Kibana) for monitoring, troubleshooting, and diagnostic.">
  • Experience working with monitoring and alerting systems (e.g. CloudWatch, Prometheus).">
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