Venue Operations Manager
1 week ago
About the Role
Belgravia Leisure is seeking a highly skilled and experienced Venue Manager to lead our team in delivering exceptional customer experiences at our facility. As a key member of our management team, you will be responsible for the overall management of the venue, including operational, financial, and program deliverables.
Key Responsibilities
- Develop and implement strategies to achieve budgeted performance targets and drive business growth.
- Maintain a strong partnership with our council partner, fostering a collaborative and mutually beneficial relationship.
- Design and implement a customer-centric service proposition that meets the needs of our diverse client base.
- Lead and motivate a high-performing team, promoting a culture of excellence and community engagement.
- Provide training and development opportunities to ensure staff have the necessary skills and knowledge to excel in their roles.
- Ensure the venue's facilities are maintained to the highest standards, meeting contract requirements and exceeding customer expectations.
Essential Skills and Qualifications
- A minimum of 3 years' experience in a leadership role, preferably in a customer-facing or operational environment.
- Excellent communication and interpersonal skills, with the ability to influence and negotiate effectively.
- Sound knowledge of health and safety legislation, with a focus on risk management and compliance.
- Proven experience in planning and executing operational, financial, and people plans to achieve successful outcomes.
- National Police Check and Working with Children Check.
- Legal working rights in Australia.
- CPR and First Aid Certificates (Level 2).
Desirable Qualifications
- Strong understanding of local government processes and procedures.
- Prior experience in pool operations or management.
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