Customer Experience Director

1 week ago


Tin Can Bay, Queensland, Australia Belgravia Leisure Full time

About the Role

Belgravia Leisure is seeking a highly skilled and experienced Venue Manager to lead our team in delivering exceptional customer experiences at our facility. As a key member of our management team, you will be responsible for the overall management of the venue, including operational, financial, and program deliverables.

Key Responsibilities

  • Develop and implement strategies to achieve budgeted performance targets and drive business growth.
  • Maintain a strong partnership with our council partner, fostering a collaborative and mutually beneficial relationship.
  • Design and implement a customer-centric service proposition that meets the needs of our diverse client base.
  • Lead and motivate a high-performing team, promoting a culture of excellence and community engagement.
  • Provide training and development opportunities to ensure staff have the necessary skills and knowledge to excel in their roles.
  • Ensure the venue's facilities are maintained to the highest standards, meeting contract requirements and exceeding customer expectations.

Essential Skills and Qualifications

  • A minimum of 3 years' experience in a leadership role, preferably in a similar industry.
  • Excellent communication and interpersonal skills, with the ability to influence and negotiate effectively.
  • Sound knowledge of health and safety legislation, with a focus on risk management and compliance.
  • Proven experience in planning and executing operational, financial, and people plans to achieve successful outcomes.
  • National Police Check and Working with Children Check.
  • Legal working rights in Australia.
  • CPR and First Aid Certificates (Level 2).

Desirable Qualifications

  • Strong understanding of local government processes and procedures.
  • Prior experience in pool operations and management.


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