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Customer Service Representative

2 months ago

City of West Torrens, Australia dnata Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Service Delivery Agent at Adelaide International Airport. As a key member of our airport operations team, you will be responsible for delivering exceptional customer service to our airline partners and their passengers.

Key Responsibilities

  • Customer Service
    • Deliver a high standard of customer service to all client airlines and their passengers, ensuring all customer service requirements are met in a timely, efficient, and professional manner.
    • Assist passengers with check-in, baggage handling, and other duties commensurate with the passenger service.
  • Operational Support
    • Ensure compliance with safety regulations and company policies to ensure the safety of passengers and employees.
    • Report any incidents or safety concerns immediately and maintain awareness of reporting procedures.
  • Teamwork and Communication
    • Build strong working relationships with dnata Airport Services team members and client airline employees.
    • Communicate effectively with colleagues and stakeholders to ensure seamless airport operations.
  • Adaptability and Flexibility
    • Be able to work in a fast-paced environment with competing demands and priorities.
    • Be able to adapt to changing situations and work unsupervised at times.

Requirements

  • Essential Criteria
    • Commitment to dnata values and operating procedures.
    • Adherence to all company safety, policy, procedures, and processes.
    • Desirable experience in a customer service-oriented role.
  • Desirable Skills
    • Ability to handle pressured and stressful job situations successfully.
    • Ability to work within a team, sharing information and providing support to ensure a coordinated approach to customer requirements.
    • Ability to effectively communicate with people from diverse backgrounds.

What We Offer

dnata Airport Services Pty. Limited is an equal employment opportunity employer, committed to diversity and inclusion. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.