Logistics Program Manager

2 weeks ago

North Sydney Council, Australia Amazon Commercial Services Pty Ltd Full time

This is an exciting opportunity to contribute to Amazon Commercial Services Pty Ltd's growth in emerging markets. As a key member of our team, you will play a crucial role in ensuring timely delivery promises to our customers and continuously improving our delivery experience on their behalf.

The successful candidate will drive continuous improvement initiatives for reverse logistics with carrier, fulfillment center, technical, customer service, and retail teams. This leader will be a natural self-starter who is comfortable supporting both daily execution activities and large, complex, and cross-functional projects.

This role can be performed from either Sydney or Melbourne.

Responsibilities
  • Oversee and improve aspects of returns last-mile transportation carrier management, including operations excellence, performance management, escalations, carrier relationship, and contract negotiations.
  • Identify, analyze, review, and lead network improvement initiatives for existing and new reverse logistics solutions with cross-functional stakeholders, optimizing for capacity, quality, speed, delivery experience, concessions, and cost over the long term.
  • Generate and review relevant and actionable transportation metrics, driving improvements and automation over time.
  • Prepare and lead operations calls, business reviews, and customer service workshops as needed.
  • Coordinate and communicate transportation planning and reverse logistics forecasts with carriers to ensure sufficient capacity.
  • Support both daily operational activities and large, complex, and cross-functional projects.
  • Work with internal and external stakeholders to improve customer and carrier reverse logistics experience.
Requirements
  • Ability to drive strong cross-functional engagement with both internal and external teams.
  • Track-record of delivering end-to-end projects autonomously, working through many obstacles along the way.
  • Capacity to write well-reasoned and data-driven proposals, performing own data analysis as necessary.
  • Owns responsibility for organization's success, thinking and acting beyond immediate team or area of focus.
  • Bachelor degree in supply chain, logistics, engineering, business analytics, or other technical discipline.
  • 3+ years of professional supply chain and logistics, operations, and/or e-commerce experience.
  • Proficiency in advanced MS Excel (pivot tables, vlookups, etc.).
  • Ability to prepare, report, and interpret large sets of data.
  • Strong communication skills, both verbal and written.
  • Strong inter-personal and relationship-building skills.
  • Strong organizational skills and ability to manage multiple tasks simultaneously.

Acknowledgement of country: In the spirit of reconciliation, Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea, and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

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