Service Manager

5 days ago

Wollongong, New South Wales, Australia beBeeCustomer Full time $64,000 - $91,000
Job Title: Customer Service Team Leader

We are seeking an experienced and motivated team leader to join our customer service team. In this role, you will be responsible for leading a team of customer service representatives, ensuring that customers receive exceptional service and support.

Key Responsibilities:

  • Lead and motivate a team of customer service representatives to deliver high-quality service to customers
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty
  • Provide coaching and training to team members to enhance their skills and knowledge
  • Monitor and analyze customer feedback and complaints to identify areas for improvement
  • Collaborate with other teams to resolve customer issues and concerns

Requirements:

  • Proven leadership experience in a customer service environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical and problem-solving skills
  • Experience with customer relationship management software

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

Why Join Us:

  • Our company values a positive and inclusive work culture
  • We offer a range of employee benefits and perks
  • Our teams work collaboratively to achieve common goals

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