Retail Operations Manager

3 weeks ago

Sydney, New South Wales, Australia Brand Collective Full time
Unlock Your Leadership Potential in Retail

We are seeking an experienced Retail Operations Manager to lead our Northern Sydney region and drive business growth.

About Us

Brand Collective is a dynamic retail company with a strong presence in the Australian market. Our brands, Black Pepper and Yarra Trail, offer stylish and quality clothing to our loyal customers.

The Role

As our Retail Operations Manager, you will be responsible for managing the overall performance of our stores in Northern Sydney, ensuring exceptional customer service, and driving sales growth. Your key responsibilities will include:

  • Overseeing 8 stores to provide a level of customer interaction that goes beyond the sale, excellent people management, visual merchandise management, and the effective control of inventory.
  • Developing and implementing tactical plans to deliver outstanding customer service through driving, coaching, and mentoring your team.
  • Leading a culture of continuous improvement and innovation by recommending strategies to improve performance across sales, staff, stock & systems.
  • Performance Management through achieving goal setting and KPI targets. Ensure staff are aware, supported, and trained to deliver on team budgets and KPIs.
  • Nurturing the growth & development of your direct reports to create a talent pipeline within our retail network.
  • Prepare monthly rosters costed to achieve store budgets.
  • Managing any escalated store or customer complaints if need be, ensuring they're dealt with promptly and professionally.
  • Be confident managing all aspects of the employee life-cycle.
  • Assistance with recruitment.

What We Offer

We offer a competitive salary range of $85,000 - $110,000 per annum, depending on experience, plus benefits including:

  • Generous discounts for you and your family across Brand Collective's entire stable of brands.
  • Training and development – we want you to grow and get the most out of your role.
  • Exclusive benefits platform - access to generous savings from leading retailers like Woolworths, Amazon, and Myer.
  • BC Wellness Hub - Monthly wellbeing webinars, individual coaching, and an Employee Assistance Program with free access to Mental Health Professionals for when times are tough.

Requirements

To be successful in this role, you will need:

  • Previous Cluster Management experience in the retail space.
  • Proven track record of delivering results, driving sales, and engaging your team, with expert knowledge of KPIs.
  • Great people management skills; a thorough understanding of performance management.
  • An ability to analyse data, act efficiently, and make calculated business decisions.
  • Interest in thinking 'outside the box' to improve and maintain a cutting-edge knowledge of our market.
  • A passion for customers, and ability to organise and engage in internal and external eventing.
  • Good active listening skills, provide inclusive and supportive environment for the team and peers.
  • The ability to think on your feet and move with a sense of urgency.
  • Availability to work a rotating Monday-Friday and Tuesday-Saturday roster.

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