Customer Service Manager

2 days ago


Albany, Western Australia Macpac Full time

Role Overview

We are seeking a passionate retail professional to join our team as an Assistant Store Manager. This is a position in a high-paced environment, where you will be responsible for leading by example and providing exceptional customer service.

About Us

Macpac is New Zealand's original outdoor brand, founded in 1973. We are committed to protecting and preserving our wild places, and we take our responsibility very seriously. Our goal is to facilitate adventure for as many people as possible.

Key Responsibilities

  • Lead a team of retail professionals to provide excellent customer service
  • Manage store operations, including stock control, visual merchandising, and health and safety
  • Develop and implement sales strategies to drive floor sales
  • Provide ongoing comprehensive training to team members

Requirements

To be successful in this role, you will ideally have:

  • Retail experience in a management position
  • Proven ability to lead by example and give the best customer service
  • Talent and passion to provide a motivational atmosphere for your team
  • Confidence to manage differing personalities in a team environment

Benefits

This role offers a competitive salary of $65,000 - $75,000 per annum, plus benefits including discounts across all our Brands, and opportunities for career development.

Why Choose Macpac?

We are a socially conscious business, committed to sustainability and protecting our wild places. Our team is full of adventurers, and we believe in getting outside and embracing the adventure community. If you share our values and are passionate about retail, then we want to hear from you



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