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Travel Operations Coordinator

2 months ago

Canberra, ACT, Australia Kirra Services Full time

Job Summary:

Kirra Services is seeking a highly skilled Travel Officer to join our team. As a Travel Officer, you will play a critical role in providing travel policy advice and technical expertise to our clients.

Key Responsibilities:

  • Provide travel policy advice and technical expertise based on Whole of Australian Government (Wo AG) and department policies and legislation on domestic travel, international travel, and travel acquittals.
  • Provide high-level advice from the Travel Policy and the Travel Regulation manual to travellers.
  • Prepare travel data for monthly reports and other ad hoc reports as requested.
  • Develop and regularly review work instructions for travel processes and procedures.
  • Actively review and update the travel intranet pages and prepare business bulletins to advise of any changes to the department.
  • Effectively communicate with internal and external stakeholders.
  • Respond to travel queries via the shared inbox and helpdesk phone.
  • Assist Team leader and Assistant director in the preparation of quarterly Briefs and Questions on Notice.
  • Contribute to business planning and business improvements.
  • Assist with ad hoc projects and tasks as required.
  • Assist the Concur and Credit Card Team with administrative tasks as required.
  • General administration on internal and external systems such as Concur, CTM, Tech One and Travel Pack.

Requirements:

  • Have a good understanding of the Whole of Government Travel Service Arrangements.
  • Experience in using expense management and finance management system such as Concur and Tech One.
  • Experience in travel management system such as CTM, Visalink and Travel Pack.
  • Experience in MS Word, Excel and data analysis.

Skills and Capabilities:

  • Strong administrative and organisational skills.
  • Strong written and verbal communication skills.
  • Ability to build and maintain relationships with key internal and external stakeholders.
  • Ability to work independently or under limited guidance and respond effectively to change.
  • Ability to be innovative and bring new ideas into existing working practices.
  • Ability to manage work priorities and meet deadlines.
  • Ability to take initiative and think proactively.