Information Service Coordinator
2 weeks ago
UQ Library is seeking a skilled and customer-focused individual to join their team as a Library Services Officer. This role involves providing outstanding front-line support, addressing the diverse library and information needs of UQ students and academics.
Key Responsibilities:- Provide information and advice on library resources, UQ systems, and services, assessing client needs and offering solutions or specialist referrals.
- Create, edit, maintain, and delete library and institutional records, assisting with developing and maintaining Library documentation and statistical reports.
- Support, supervise, and act as an escalation point for colleagues, including training, coordinating workflows, and quality assurance, resolving routine and non-routine issues.
- Degree/qualifications with demonstrated competence in service delivery and improvement, including proficient use of technology, adherence to policies, responsible resource management, and timely, proactive delivery.
- Proven digital capabilities, including competence in various software and familiarity with systems like library management systems.
- Excellent teamwork and communication skills, including self-organisation, self-motivation, and self-leadership, effective communication, and collaborating with a positive, cooperative, and inclusive mindset.
- 26 weeks paid parental leave or 14 weeks paid primary caregiver leave, 17% superannuation contributions, 17.5% annual leave loading.
- Access to flexible working arrangements, including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight.
The University of Queensland considers that the filling of this position constitutes an equal opportunity measure under anti-discrimination laws. The position is open to Australian Aboriginal and/or Torres Strait Islander people only.
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