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Mortgage Loan Specialist

3 weeks ago

Wollongong, New South Wales, Australia beBeeBrokermanship Full time $90,000 - $120,000
About the Position

This role is ideal for an experienced professional with a strong grasp of lending regulations, compliance, and customer service. The successful candidate will manage the end-to-end loan process, assess client financials, structure loan scenarios, and ensure accurate and efficient application submission.

Key responsibilities include:

  • Loan Processing & Compliance - Prepare and lodge loan applications via ApplyOnline, ensuring documentation is complete, accurate, and compliant with regulatory requirements.
  • Client Financial Assessment - Review income, liabilities, credit reports, and asset positions to assist professionals with serviceability calculations and loan structuring aligned to client goals and lender policy.
  • Stakeholder Management - Liaise with lenders, conveyancers, real estate agents, accountants, and valuers to drive timely settlements, escalating issues proactively and managing expectations across all parties.
  • Customer Experience & Professional Support - Act as the primary customer contact throughout the loan journey, providing updates, requesting documentation, and supporting professionals with loan sign-ups, annual reviews, and strategic initiatives.
  • Data Integrity & Opportunity Identification - Maintain clean, consistent CRM records and identify cross-sell opportunities for professionals and relationship managers.
Requirements:
  • Experience & Knowledge - 2-3 years in mortgage broking, lending operations, or financial services, with exposure to residential, investment, and construction lending.
  • Technical Skills - Proficient in ApplyOnline, SalesTrekker, CRM systems, and Microsoft Office, confident using lender calculators and interpreting financial documents.
  • Qualifications - Cert IV in Finance and Mortgage Broking (preferred) and FBAA/MFAA accreditation (preferred but not essential), meeting CPD and compliance standards.
  • Professional Standards - Clear Police & Credit Report (mandatory), high attention to detail, strong communication skills, and a proactive, customer-first mindset.
  • Availability - Full working rights in Australia and willingness to work weekends when required.
About the Employer

We prioritize career growth, competitive remuneration, and first-class onboarding. Our team has access to free financial empowerment, company devices, and laptops. We strive to transform lives and grow careers in one of Australia's fastest-scaling companies.