Sports Fashion Retail Leader

3 weeks ago

Epping, Australia JD Group Full time

About JD Group

JD Group is a global sports fashion retailer with a strong presence in the Australian market. Our mission is to deliver unparalleled service and style to our customers.

The Role

As a 3IC, you will be a key member of the store leadership team, working closely with the Store Manager and Assistant Store Manager to drive sales and KPI performance. You will be responsible for modeling great customer service, coaching your team to deliver exceptional service, and utilizing financial reporting to identify trade trends and opportunities.

Responsibilities

  • Model great customer service, every customer, every time
  • Visibly drive service outcomes by coaching team to deliver exceptional service and a 'service over task' mentality
  • Support the Store Manager and Assistant Store Manager to drive sales and KPI performance
  • Utilize financial reporting to identify trade trends and opportunities and implement action plans
  • Assist the Management Team to complete weekly visual merchandising direction & promotional launches
  • Assist in recruiting, inducting and developing team members
  • Uphold company retail standards and deliver visual excellence
  • Work with BOH team to ensure product availability and operational excellence

Requirements

  • Experience in a customer-facing service role
  • Previous retail experience in a key holder or entry level leadership role
  • Results driven, with a demonstrated experience in leading teams to successfully deliver results and KPIs
  • A positive attitude, enabling you to motivate others and maintain a high-performing team culture
  • Collaborator with strong communication skills
  • Passionate to learn with a growth mindset
  • Loves sports fashion brands and is enthusiastic about sharing knowledge with customers to build brand loyalty
  • Ability to work efficiently in a fast-paced team environment

What's in it for you?

  • Work in a dynamic business and engage with some of the best product and biggest sports fashion brands in the market
  • Training and development opportunities to kickstart, evolve and shape your career
  • Opportunity to progress across all areas of the business in a wide array of roles including Retail, Support Office, and our Distribution Centre
  • Access to our attractive staff discount This can also be used for friends and family
  • Access to our Employee Assistance Program & Mental Health champions
  • One month paid parental leave for full-time employees

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