Dynamic Sports Retail Leader

3 weeks ago


Epping, Australia JD Group Full time

About Us

At JD Group, we're a global leader in sports fashion, with over 3,400 stores worldwide. Founded in 1981 in the Greater Manchester UK, our mission is to deliver unparalleled service and style to all our consumers.

We're known for our extensive range of top brands, including sports apparel and footwear. Our commitment to excellence has earned us the reputation as the 'Undisputed King of Trainers.'

We're seeking a highly motivated and passionate individual to join our team as a 3IC - Epping. As a key member of our store leadership team, you'll be responsible for delivering great customer experiences and leading by example.

The Role

As a 3IC, you'll be a true sales leader, coaching your team to deliver exceptional service and a 'service over task' mentality. You'll assist the Store Manager and Assistant Store Manager to drive sales and KPI performance, utilizing financial reporting to identify trade trends and opportunities.

You'll also be responsible for recruiting, inducting, and developing team members, upholding company retail standards, and delivering visual excellence.

Your Responsibilities

  • Model great customer service, every customer, every time
  • Drive service outcomes by coaching team to deliver exceptional service and a 'service over task' mentality
  • SUPPORT THE STORE MANAGER AND ASSISTANT STORE MANAGER TO DRIVE SALES AND KPI PERFORMANCE
  • Utilize financial reporting to identify trade trends and opportunities and implement action plans
  • Assist the Management Team to complete weekly visual merchandising direction & promotional launches
  • Assist in recruiting, inducting and developing team members
  • Uphold company retail standards and deliver visual excellence
  • Work with BOH team to ensure product availability and operational excellence

About You

To succeed in this role, you'll need:

  • Experience in a customer-facing service role
  • Previous retail experience in a key holder or entry-level leadership role
  • Results-driven, with a demonstrated experience in leading teams to successfully deliver results and KPIs
  • A positive attitude, enabling you to motivate others and maintain a high-performing team culture
  • Collaborator with strong communication skills
  • Possionate to learn with a growth mindset
  • Loves sports fashion brands and is enthusiastic about sharing your knowledge with customers to build brand loyalty
  • Ability to work efficiently in a fast-paced team environment

What's in it for You?

As a member of our team, you can expect:

  • Work in a dynamic business and engage with some of the best product and biggest sports fashion brands in the market
  • Training and development opportunities to kickstart, evolve and shape your career
  • Opportunity to progress across all areas of the business in a wide array of roles including Retail, Support Office, and our Distribution Centre
  • Access to our attractive staff discount This can also be used for friends and family
  • Access to our Employee Assistance Program & Mental Health champions
  • One month paid parental leave for full-time employees

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