Experience Transformation Specialist
4 days ago
We are seeking a skilled Experience Transformation Specialist to drive member-centric initiatives and deliver exceptional outcomes.
Key Responsibilities:- Leverage expertise in human-centered design to reimagine member journeys and drive positive experiences.
- Analyze data insights to inform strategic decisions and develop actionable recommendations.
- Collaborate with cross-functional teams to identify problems and implement solutions that elevate the member experience.
- Develop and execute experience elevation opportunities to drive business impact.
- Foster a culture of innovation and experimentation to stay ahead of industry trends.
- Proven track record in delivering strategic experience-design and retention programs.
- Expertise in Human-Centred Design, Design Thinking, and Agile methodologies.
- Strong commercial acumen and ability to measure quantifiable outcomes.
- Experience in creating reporting frameworks and measuring changes.
We offer a dynamic work environment, flexible working arrangements, and a range of employee benefits, including superannuation guarantee, matching superannuation salary sacrifice, annual leave, parental leave, and holistic health and wellbeing support.
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