Team Leader

1 month ago


Mount Isa City, Australia The Salvation Army Full time
About the Role

We are seeking a values-driven Team Leader to provide support and guidance for direct reports, including assessment and referral, education and support, and delivering a comprehensive client-focused service. The successful candidate will develop and maintain residential treatment options, help develop and coach direct reports to be a high-performing team, and project manage the residential AOD services, including building networks and partnerships as required.

Key Responsibilities
  • Implement service delivery processes and tools
  • Ensure quality service delivery meets the needs of client groups, including participant access, intake & assessment, and admissions management/service delivery planning, and progress and outcomes for clients
  • Effective rostering and work allocation
  • Provide clinical expertise to workers to resolve complex case management issues
  • Monitor service performance targets and collaboratively identify strategies to address issues with Centre Manager
Requirements
  • Degree qualification in social work, welfare, community development, or a related field, or demonstrated high-level sector knowledge and skills attained through previous appointments, service, and study/development
  • Relevant experience in a social service environment
  • Relevant experience in supervising staff
  • Relevant state Working with Children Check is required
  • Driver's License
What We Offer
  • NFP salary packaging ($15,900 tax-free) plus meals and entertainment benefit ($2,650)
  • Flexible working conditions
  • Health, fitness, and financial discounts/benefits
  • Paid parental leave - 12 weeks
  • Up to 8 weeks leave per year through our purchase leave scheme
  • Up to 5 days paid leave per year to 'volunteer' in a TSA program or activity
  • Purpose-driven career with positive social and sustainable outcomes
  • Employee Assistance Program - Independent confidential counselling service
  • Opportunity for career development
  • An inclusive culture of dedicated, passionate, and professional team members
  • Positively supporting and impacting the lives of others through your career contribution

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