Operational Readiness Specialist

3 days ago

Melbourne, Victoria, Australia beBeeServiceDelivery Full time $90,000 - $110,000

Job Title: Service Design and Delivery Professional

About the Role:
  • We are seeking an experienced Service Design and Delivery Professional to join our team.
  • The successful candidate will be responsible for undertaking service design and transition activities to ensure new and changed services meet established requirements in terms of robustness and supportability.
  • You will assist in defining requirements by identifying project milestones, phases and elements, and provide advice to program and project teams regarding achieving operational readiness.
  • You will also provide input to service design and architectural principals, report progress of new initiatives to senior managers, and construct high quality workflow charts and diagrams.
  • In addition, you will conduct insightful and targeted analysis to investigate any risks and issues, and demonstrate strong interpersonal skills including the ability to effectively liaise and keep stakeholders informed and engaged, both verbally and in writing.
  • You will work effectively in a team environment, cultivating productive working relationships across multiple projects and business areas, and have experience working in Government or providing services to Government agencies preferred.
Key Requirements:
  • Demonstrated minimum 5 years' experience working in an operational environment through ICT management frameworks such as ITIL, SIAM etc.
  • Experience in Systems Analysis, particularly providing advice to areas regarding operational readiness and service support.
  • Experience in Microsoft Azure or Amazon Web Services, preferably both.
  • Demonstrated strong analytical and problem-solving skills, with the ability to work well under pressure and meet deadlines.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.
  • Ability to adapt to agile and waterfall processes and activities when required.
  • Knowledge of business process improvement techniques and tools.
Benefits:
  • This is a fantastic opportunity to work with a dynamic team and contribute to the delivery of critical services.
  • You will have the opportunity to develop your skills and knowledge in service design and delivery, and work on a variety of challenging projects.
  • Our organization offers a supportive and inclusive work environment, with opportunities for professional development and growth.
  • We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional development and growth.
  • A competitive salary and benefits package.
  • Paid time off and flexible working arrangements.

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