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Claims Investigation Specialist
2 months ago
Auto & General is a leading insurer in Australia, providing a range of general insurance products to protect customers' most valued possessions. Our mission is to safeguard a brighter future for our customers, delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands.
The RoleWe are seeking a highly skilled Claims Investigation Specialist - Fraud & Investigations to join our team. As a key member of our risk management team, you will be responsible for building and implementing a robust compliance, intelligence, and investigative framework to ensure effective corporate fraud identification and prevention strategies are in place.
Key Responsibilities- Directly manage a team of one analyst, providing coaching, guidance, and performance management.
- Develop and implement a comprehensive internal fraud strategy, including predictive analytics and risk assessment methodologies.
- Lead the investigation of suspected internal fraud cases, ensuring timely and effective resolution of claims.
- Develop and deliver training programs to raise awareness of internal fraud risks and best practices across the organisation.
- Monitor and report on key performance indicators (KPIs) related to internal fraud detection and prevention.
- Maintain a strong understanding of relevant regulations and industry best practices.
- Identify and implement process improvements to enhance the effectiveness of the internal fraud program.
- Collaborate with other departments to share intelligence and promote a culture of compliance.
- Support development and review of all Operating Procedures and documentation to ensure compliance with current regulatory obligations, standards, and Auto & General guidelines.
- Proven experience in leading and managing a team in a fraud investigation or compliance environment.
- Strong understanding of internal fraud risks and mitigation strategies.
- Expertise in developing and implementing predictive analytics and risk assessment methodologies.
- Strong stakeholder engagement, team, and management skills.
- An inclusive state of mind, an ability to work alongside a diversity of colleagues and values with unique perspectives.
- 3+ years of experience working within a similar position.
- A background in a fraud environment is desirable.
- Police investigative or intelligence experience will be favourable.
- A degree in investigations, intelligence, or data analysis would be preferable.
- Knowledge of HR policies and processes an advantage.
- Extra leave - Enjoy additional leave days on us You'll receive a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- Paid parental leave - We support our new parents with paid parental leave and other benefits.
- Workplace giving - If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar match your donations to registered charities.
- Development opportunities - We're championing your development with internal programs and access to a wide range of online courses.
- Employee discounts - You'll receive discounts on Budget Direct insurance products.
- Reward and recognition - We reward high performance with employee recognition, reward, and incentive schemes.
- Onsite facilities - There's excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- Get social - Join our vibrant social and community activities including annual celebrations, family fun days, and regular events across each of our sites.
- Perks App - Access to an employee benefits and discounts app called 'Perks' offering your great discounts, offers, and programs across a range of areas.
