Financial Services Professional

2 weeks ago

Bathurst, New South Wales, Australia beBeeCustomer Full time $98,958 - $164,339
Customer Service Manager Role">

As a seasoned professional, you will play a pivotal leadership role in supporting and helping transaction service employees make a positive impact in people's lives. You will guide and coach your team of representatives in identifying clients' financial needs, promoting the bank's products and services, and referring clients to the right resource.

Key Responsibilities:
  • Manage complaints concerning transaction and retail banking services, handle and document complaints received at the branch to ensure resolution improves client satisfaction.
  • Develop an action plan with the Branch Manager, ensure its implementation, and circulate the results of the Client Experience Metrics survey.
  • Explain rules for client segmentation, referrals, transaction execution, risk management, regulatory compliance, and branch operating procedures to your team and ensure they are followed.
  • Work with your team and other units to complete various mandates, analyses, and special projects, or supervise such activities.
Requirements:
  • College diploma and four to six years of experience, depending on position level OR Bachelor's degree in a related field and one to six years of experience, depending on position level
  • Experience in personnel management and coaching
  • Experience in business development and customer service
  • Knowledge of financial products and services
We Offer:
  • Competitive compensation
  • A wide range of flexible benefits to help promote your wellbeing and that of your family

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