Customer Service Professional

4 days ago

Bathurst, New South Wales, Australia beBeeFinancial Full time $81,500 - $143,965

As a key professional in customer service, you will play a pivotal role in empowering and guiding colleagues to make a positive impact on clients' lives. Your responsibilities will include coaching the team to identify clients' financial needs, promote relevant products and services, and refer clients to suitable resources.

Your Key Responsibilities
  • Coach your team to identify clients' financial needs and tailor solutions accordingly
  • E nsure the team effectively promotes bank products and services and refers clients to suitable resources
  • Support colleagues in achieving their objectives and develop strategies for improvement
  • Manage client complaints related to transaction and retail banking services
  • Collaborate with branch managers to develop and implement action plans
Requirements
  • Relevant college diploma or bachelor's degree
  • Four to six years of experience in personnel management and coaching
  • Experience in business development and customer service
  • Strong knowledge of financial products and services

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