Service Delivery Coordinator
4 weeks ago
About the Role
This position is responsible for ensuring the safe and efficient delivery of services, monitoring schedules and services to meet operational and safety requirements, and communicating with stakeholders.
Key Responsibilities
- Execute schedules and monitor services to meet operational and safety requirements.
- Minimise disruptions to the service delivery plan.
- Communicate with stakeholders about important service information.
- Hold network providers accountable for the operational plan.
- Maintain all required systems for accurate information, communication, and reporting.
- Monitor delivery of cargo and cargo assembly according to customer requirements and stakeholder needs.
- Pursue opportunities to prevent cancellations, replace lost services, and add additional services.
- Deploy crews to meet operational demands at required locations.
Lifestyle Roster
This role will work on a Lifestyle Roster with a pattern of days and nights, including a block of days off at the end of each swing.
Shifts are 12 hours, including handover, with additional shift allowances.
About You
To be successful in this role, you'll be a recognised team player with the ability to operate in a fast-paced shift work environment.
Requirements
- Ability to work shift work - Pacific National operates 24/7.
- Previous logistics experience preferred.
- Effective team member with strong relationship-building skills.
- Operational systems user with data analysis skills to optimise business efficiency.
- Critical thinking skills to provide quick and efficient solutions.
- Time management skills for effective deployment and resource allocation.
- Understanding of relevant Enterprise Agreements and their impact on the business.
- Excellent communication skills.
- Intermediate computer skills.
- Ability to reach agreements and consensus.
- Capacity to thrive in a fast-paced work environment.
Benefits
Pacific National values diversity, inclusion, and the contribution of each team member. Our values underpin our commitment to creating an inclusive culture where everyone is accepted and valued.
What We Offer
- Opportunities for growth and career development.
- Access to mentoring programs.
- Competitive paid parental leave.
- Mental health and wellbeing support.
- Employee benefits and discounts.
Pacific National is a WORK180 Endorsed Employer for women and values making a positive impact on the community.
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