Customer Service Officer
1 week ago
Michael Page is a leading recruitment agency that connects talented professionals with top companies. Our client is a global logistics organization that values collaboration, innovation, and exceptional customer service.
Job SummaryWe are seeking a highly skilled Customer Service Officer to join our team as a Global Mobility Specialist. As a key member of our logistics operations team, you will be responsible for delivering a world-class relocation experience to our clients and their families.
Key Responsibilities- Case Management: Coordinate and manage relocation cases from start to finish, ensuring seamless execution and exceptional customer satisfaction.
- Expectation Management: Communicate clearly with clients and stakeholders to manage expectations and ensure a smooth relocation process.
- Relationship Building: Develop and maintain strong relationships with internal stakeholders, including procurement teams and removal services teams.
- Safety Leadership: Identify and correct conditions that affect employee safety, promoting a safe and healthy work environment.
- Reporting and Presentations: Support the case management team with reporting, on-base presentations, and ad-hoc projects.
- Process Improvement: Identify opportunities for process improvement and contribute to business design initiatives.
- New Starter Onboarding: Support leaders with new starter onboarding and buddying.
- Case Management Experience: Months of case management associate experience is strongly preferred, including time in a casual role.
- Customer Service Experience: Customer service experience in a large organization, preferably in an administrative environment where service delivery and service recovery are central themes.
- Case Management Skills: Experience with case management would be advantageous.
- Global Mobility Experience: Experience in global mobility, assignment management, managed services, insurance, or travel would be advantageous.
- Prioritization and KPI Management: Experience managing conflicting priorities and KPIs effectively.
- ADF Relocation Policy: Ability to become proficient in ADF relocation policy.
- Transitions Training: Ability to become accredited to the company's transitions in-house case management training program.
The successful candidate will possess a strong 'can-do' approach, with the ability to work both autonomously and within a team. A high standard of attention to detail and time management skills are imperative, along with the ability to provide a high level of professionalism and customer service to both internal and external stakeholders.
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