Senior Service Manager

1 day ago

Sydney, New South Wales, Australia Westpac Group Full time
About the Role

The Senior Service Manager will oversee the end-to-end performance of Westpac's asset management capability, encompassing hardware and software assets. This involves managing data elements, data ingestion, inventory, and asset creation through Flexera's FlexNet Management Suite and ServiceNow Hardware Asset Module.

Key Responsibilities
  • Monitor and manage TACM asset management systems, ensuring data quality, system execution, and consistency of output.
  • Manage the technology asset base, including establishing new hardware asset management capabilities in ServiceNow.
  • Ensure asset management functions are performed to a Best-In-Class standard, including creation, tracking, reporting, and decommissioning of assets.
  • Collaborate with Technology teams to establish best practices for asset management data ingestion and operational asset management.
  • Understand, track, and report on asset management financial elements.
  • Creation and management of assets in source systems.
  • Consistent execution of asset management principles and source system accuracy.
Requirements
  • Hardware Asset Management experience (5 years)
  • Influencing and relationship management
  • ITIL
  • Problem solving
  • Supplier Management
Desirable Skills
  • Asset Finance
  • ServiceNow HAM processes and systems
  • Attention to Detail
  • SQL Query (preferred),.NET, Python or similar
About Westpac

At Westpac, we strive to create a supportive culture and ensure our workplaces, products, and services are accessible and inclusive for everyone. If you're interested in discussing workplace flexibility, please feel free to mention it in your application.

We are committed to providing reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment during the recruitment process, please contact us.

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