Tenancy Relationship Specialist

2 days ago

Brisbane, Queensland, Australia beBeeCustomer Full time $80,000 - $105,000
Customer Experience Manager

We are seeking a highly skilled and passionate Customer Experience Manager to join our team. This is an exciting opportunity to make a real difference in people's lives by delivering exceptional customer service.

The ideal candidate will have experience in tenancy management, community housing, disability services or a related field. Strong understanding of the NDIS, particularly SDA housing requirements is essential. Additionally, the candidate should have excellent interpersonal skills, with a genuine commitment to customer service.

  • Manage tenancy relationships from onboarding through to ongoing engagement and retention.
  • Act as the liaison between tenants, Supported Independent Living (SIL) providers, and other key stakeholders.
  • Coordinate property viewings, tenancy agreements, and NDIS enrolment processes.
  • Plan and deliver on-ground engagement activities, including community events, provider outreach, and participant information sessions.
  • Drive lead generation by identifying potential tenants, building referral pathways, and developing relationships with SIL providers, support coordinators, and community networks.
  • Monitor and respond to tenant feedback to continuously improve service delivery.
  • Resolve tenancy-related issues promptly, with a focus on positive outcomes and compliance.
  • Maintain accurate records in line with NDIS, SDA, and tenancy legislation.

This role offers a competitive salary with flexible work arrangements. We offer opportunities for professional development and career growth within a supportive and values-driven culture. If you're ready to contribute to a future where accessible housing is the norm, we'd love to hear from you. Please send your CV and a cover letter outlining your suitability for the role to us.

We are an equal opportunity employer. We encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, and people from diverse backgrounds.

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