Successful Client Advocate

1 week ago

Sydney, New South Wales, Australia beBeeRetention Full time $100,000 - $130,000

About the Role

We are seeking a Customer Success Manager to professionally manage relationships with a portfolio of assigned clients, build executive relationships within the clients' organizations, and ensure consistently high retention rates.

Key Responsibilities

  • Build strong, trusted working relationships with key decision-makers and power users starting from onboarding and throughout the client lifecycle
  • Gather a thorough understanding of assigned client's needs, objectives, and processes to ensure that they successfully adopt and deploy our products
  • Ensure that clients derive maximum value from our solutions and collaborate with the sales team to help upsell additional services, integrations, and features
  • Identify risks to client success and proactively engage the client whenever there's an identified retention issue
  • Develop and execute retention plans for clients who may be at risk
  • Drive resolution of escalated account issues in coordination with internal departments

Requirements

  • 4 to 7 years proven success in Customer Success/Account Management/Consulting role for a SaaS/product company
  • Proven expertise in handling enterprise clients across geographies
  • Proven track record of building strong executive level relationships
  • Experience with account portfolio planning, management, and prioritization
  • Strong project management capability and ability to multitask

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