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Fintech Customer Service Representative

2 months ago

Sydney, New South Wales, Australia HOBAN Recruitment Full time
About the Role

We are seeking a highly skilled and experienced Japanese Speaking Customer Support Specialist to join our team at HOBAN Recruitment. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients in Japan, ensuring their needs are met and exceeded.

Key Responsibilities
  • Account Management: Accountable for account opening processes, maintaining accurate client records, and ensuring compliance with regulatory requirements.
  • Customer Support: Respond to product and platform-related queries via phone and email, directing queries correctly and resolving customer disputes.
  • Deposit and Withdrawal Processing: Process clients' deposits and withdrawals in a timely manner, ensuring accuracy and efficiency.
  • Troubleshooting: Troubleshoot client accounts, resolving technical issues and providing solutions.
  • Team Collaboration: Liaise with multiple departments and third parties to assist in resolving customer queries.
Requirements
  • Experience: 2+ years of experience working in finance, banking, accounting, insurance, or FinTech, or a call centre environment.
  • Language Skills: Fluent in Japanese and good written and spoken English.
  • Communication Skills: Excellent communication skills, both written and oral.
  • Problem-Solving Skills: Critical thinker who enjoys problem-solving and can multitask.
About Us

HOBAN Recruitment is an equal opportunities employer, committed to diversity and inclusion. We encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments to the recruitment process for individuals with disability. If you require an adjustment, please email our Adjustments Coordinator or visit our website for additional contact details.