Customer Service Ambassador

4 weeks ago


Hawthorn, Victoria, Australia VMCH Full time

About the Role

The primary objective of this position is to provide exceptional support to residents by coordinating maintenance requests, arranging prescription collections, booking transportation, responding to medical needs, and attending to other lifestyle and hospitality-related requests.

In addition, the successful candidate will be responsible for:

  • Ensuring common areas are presented in a neat and tidy manner, reporting any requirements for repairs, maintenance, and/or special cleaning.
  • Assisting at in-house events and functions.
  • Attending to various administrative tasks.

About You

  • Experience in a customer service, concierge, or reception role, preferably within a hospitality setting.
  • A positive attitude, friendly personality, and excellent communication skills.

Requirements

  • Responsible Serving of Alcohol (RSA) Certificate.
  • First Aid Level 2 Certificate.

Why VMCH?

VMCH offers a unique work environment where employees can make a positive difference in the lives of older people and the community. As a valued member of our team, you will have access to:

  • A competitive salary, with salary packaging benefits that can increase your take-home pay.
  • A flexible and family-friendly work culture, with wellbeing initiatives and paid parental leave.
  • Employee and family assistance program including employee, manager, career, conflict, nutrition, and lifestyle assistance.
  • Discounted private health insurance and discounted school holiday care support.
  • A chance to work in a rewarding and supportive environment, with opportunities for professional development and career progression.


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