Customer Service Scheduling Specialist

2 weeks ago

Perth, Western Australia beBeeScheduler Full time $35,000 - $50,000
Appointment Coordinator

The Appointment Coordinator plays a vital role in our team by being the primary point of contact with homeowners, potential homeowners, and other parties for setting sales appointment leads, scheduling annual maintenance and service opportunities, scheduling installations, and following up on various issues.

Key Responsibilities:
  • Coordinate and manage scheduling of appointments and project timelines to ensure efficient workflow and timely execution.
  • Verify and confirm next-day appointments to ensure schedule accuracy and homeowner preparedness.
  • Schedule annual maintenance and service opportunities for homeowners in a way that maximizes efficiency for the company and service technicians.
  • Assist with the preparation and submission of permitting applications to support project compliance and timelines.
Additional Responsibilities:
  • Ensure all paperwork, data entry, and correspondence are accurate, timely, and completed according to company procedures.
  • Provide support to other departments as needed.
Requirements:
  • Able to navigate through multiline phone systems.
  • Skilled in operating computers and programs.
  • Ability to detect/recognize information in written materials and on computer screens 75-100% of the time.
  • Ability to perform accurate data entry.

The ideal candidate will have a high school diploma or GED preferred and 1+ years of experience in customer service OR a combination of education and experience that illustrates a proven track record in this field.

This position requires regular, reliable attendance and may require working in excess of normal working hours as workloads and seasonal activities necessitate.

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