Expert Rosterer and Trainer

2 weeks ago

Melbourne, Victoria, Australia beBeeRostering Full time $60,000 - $80,000

Rostering and Training Officer: A Key Role in Delivering High-Quality Support Services

This role is pivotal to the success of our organisation, responsible for developing and maintaining staff rosters that ensure all participants receive consistent, high-quality support. The ideal candidate will have experience in rostering or workforce management, preferably within the NDIS, healthcare, or aged/disability services sector.

The Rostering and Training Officer will be responsible for:

  • Developing and maintaining accurate rosters for all NDSS programs (SIL, SDA, community access, respite)
  • Ensuring adequate shift coverage while minimizing unfilled shifts or cancellations
  • Managing unplanned absences, late-notice changes, and emergency shift coverage
  • Forecasting rostering needs based on client growth, leave schedules, and service changes
  • Allocating shifts fairly, matching staff skills, compliance status, and client requirements
  • Considering staff preferences and work-life balance while prioritizing participant needs
  • Ensuring compliance with SCHADS Award rostering rules (breaks, overtime, max hours)
  • Preventing over-reliance on specific staff and encouraging equal distribution of shifts
  • Acting as the main contact for rostering enquiries from staff, participants, and families
  • Providing timely communication of roster changes and confirmations

In this role, you will work closely with HR to ensure only compliant staff (with valid WWCC, police checks, CPR, First Aid, Medication competency) are rostered. You will also maintain rostering records for auditing and NDIS compliance, ensuring accurate records of shift allocations, cancellations, and coverage. Additionally, you will provide weekly reports on roster coverage, cancellations, and staff utilisation to ASM/CEO.

This role requires strong analytical thinking, initiative, business awareness, tenacity, strategic thinking, and a positive approach to change. If you possess these skills and qualities, we encourage you to apply for this exciting opportunity.

Required Skills and Qualifications
  • Experience in rostering or workforce management (NDIS, healthcare, or aged/disability services preferred)
  • Strong understanding of SCHADS Award rostering requirements
  • Proficiency in rostering software (ShiftCare or similar)
  • Excellent organizational and communication skills
  • Ability to remain calm under pressure and problem-solve in real-time
Benefits
  • Opportunity to work in a dynamic and supportive team environment
  • Chance to develop and utilize your skills and expertise in rostering and training
  • Competitive salary and benefits package
Others
  • Seniority level: Entry-level
  • Employment type: Full-time
  • Job function: Health Care Provider
  • Industries: Mental Health Care

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