Operational Assistant Cinema Manager

2 days ago

City of Parramatta Council, Australia beBeeLeader Full time $82,646 - $103,578
Operational Leadership Role

This position involves providing exceptional customer experiences at the cinema. You will work closely with the General Manager to monitor and enhance customer service activities, ensuring that all staff members are focused on delivering outstanding service.

Key Responsibilities:
  • Leadership and Support:
    • Assist in monitoring and enhancing customer service activities at the location.
    • Support the General Manager in controlling day-to-day operations.
    • Assist in movie session scheduling with the General Manager and film programmer.
  • Team Management:
    • Provide support and assistance to team members.
    • Collaborate with the General Manager to facilitate recruitment, induction, and training of team members.
    • Assist the General Manager in Performance Management – coach, counsel, appraise.
  • Revenue and Financial Management:
    • Support the General Manager to meet revenue budgets.
    • Analyse Operating Statements and daily performance reports, identifying areas for improvement.
    • Review Profit and Loss Statement monthly with the General Manager.
  • Customer Service:
    • Ensure employees are focused on exceeding customer expectations.
    • Maintain high standards of cleanliness throughout the facilities.
  • Sales and Promotional Opportunities:
    • Support the General Manager to drive revenue streams and look for opportunities to maximise assets and sales revenue.

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